Posts Tagged ‘Wilmoth’

Promises Promises

Friday, September 3rd, 2010

You made me promises, promises
Knowing I’d believe
Promises, promises
You knew you’d never keep
       

 from  ”Promises, Promises”  by Naked Eyes

When you promise somebody that you will do something, is it to get them off your back or are you committed?

When the boss asks you to stop texting in the office and you promise not to anymore, is breaking that promise different than promising your son you will be at his football game and then not making it?

Does intent change the penalty when one breaks a promise?  If you make a promise with no commitment or intent to keep it, is the guilt less than when you make a vow and do not keep it?

How many people do you know that seem to not be committed to what their marriage vows promised?  If a person does not honor an oath made to their soon to be wife, family and friends, should you trust them to keep an exchange of promises in a business contract?  Or is an oath given in a ceremony a step higher on the commitment scale?  If so, what does it mean if one does not honor an oath?

When somebody tries to convince me that they have a steel curtain between their business and personal behaviors, I find that this is really a way to say “please do not look at my behavior in this situation as reflective of how I am as a husband or father.”  Why is it necessary to say this?

I think it is because if you can’t be trusted to keep your promises, the truth is that this behavior knows no boundaries.  Likewise, I have found that a person of honor,  does not need to advise us to judge their public persona separately from the way they act privately.

Hard to be trustworthy part of the time.  Do you agree?

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Five Mistakes

Wednesday, August 18th, 2010

Last week Dawn Wotapka had a post that made me think.  Five Mistakes Home Builders Make could just be labeled “Five Mistakes.”  Assume that home builders have been hurt significantly in the economic recession of the last two and a half years, and that the economy improves when people get excited again (jobs, spending, etc.).  This list had me thinking if home builders are just now getting this…we have a long way to go!

Let me show you how easy it is to make this list applicable to anybody who has something to sell.

Reducing sales office hours

How about reducing any hours you are open or available for business?  We are more and more part of a 24/7 world and people want to shop and purchase when they want to.  What can you do in your business to make it possible to buy from you more hours each week?

Assuming they know what buyers want

Major purchase manufacturers like home builders and car makers  are real villains for telling us what we want.  Ever try to buy a car off the lot that had just the basics?  Not 200 different ways to listen to the radio or 30 different diagnostic messages on the dash?  I know houses and cars have design issues that makes it more expensive to go outside the box and have a custom one built.  I don’t hear much about focus groups lately but now seems like the time to listen to what your customers want and ask some hard questions along the way.  Oh..and REALLY listen!

Neglecting their websites

Have you ever worked with a web site designer and asked him if he has ever sold anything?  You should.  Or before hiring see if your designer gets that the majority of commerce buyers are annoyed by lengthy flash intro pages, and that fancy looking people filling up the pages of your site are not going to jump off the page and sell anything.  You have to take a website designer and lead them..not vice versa.

Forgoing sales training

I am guilty of this also.  We are all busy and we hired John because he could sell more appliances than anybody else at BigBox Electronics.  Except, John’s retail store sales experience is going to be totally different than what is needed going into a prospect’s home to sell them landscaping.  Mentoring and reference materials are needed.  Make your new salesperson read everything you have available about your product and procedures, and then mentor and show them how it is done.  It is hard, and it takes time, but the payoff in these hard times is worth it.

Skipping spec homes

How about just not having inventory in the store?  Or not being available for two weeks to demonstrate the benefits of your management services?  Spec homes are inventory ready to be bought now.  They also often leverage into an order because the spec home provides proof of concept but maybe not exactly what the customer desires.  What is your spec home?  How can you make sure you offer a “spec home”?

Five mistakes….five ways to get better!

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Superman To The Rescue!

Wednesday, July 28th, 2010

 

Here is a nice story about how sometimes what we do not know we have stored in our attic might just someday save our hind ends! (hint to wife..take note there is a reason for me to save the things I have stocked away-besides just avoiding trips to the store late at night to finish a school project!).

I hope in this economy this works out for this family.  Notice they have not actually auctioned off the comic but I am assuming they stopped packing?

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Donkeys and Enterprise

Thursday, May 20th, 2010

If you think creating a whole bunch of new regulations is the answer to ensure our economy does not walk this path again..and the first place to regulate are the money people on Wall Street…  let me share this story:Young Chuck moved to Texas and bought a donkey from a farmer for $100.

 The farmer agreed to deliver the donkey the next day.

The next day the farmer drove up and said, “Sorry Chuck, but I have some  bad news. The donkey died.’”

Chuck replied, “Well then, just give me my money back.”

The farmer said,” ‘Can’t do that. I went and spent it already.”

Chuck said, “OK, then, just bring me the dead donkey.”

The farmer asked, “What ya gonna do with a dead donkey?”

Chuck said, “I’m going to raffle him off.”

 The farmer said, “You can’t raffle off a dead donkey!”

 Chuck said, “Sure I can. Watch me. I just won’t tell anybody he’s dead.”

 A month later, the farmer met up with Chuck and asked, “What happened with that dead donkey?”

 Chuck said, “I raffled him off. I sold 500 tickets at two dollars piece and made a profit of $898.00.”

 The farmer said, “Didn’t anyone complain?”

Chuck said, “Just the guy who won. So I gave him his two dollars back.”

Chuck now works for Morgan Stanley.

The moral of this story as it relates to the world today?  You can regulate enterprising people all you want, and they will find a way to make a few bucks off a dead donkey!

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Review That Company That Really Ticks You Off-Not!

Friday, April 23rd, 2010

Review sites like Yelp.com are getting a bad rap these days for possibly providing better visibility for good company reviews of their premium subscribers.  I generally have been an advocate of free markets.  So, the idea of review sites seems pretty darn American to me.

I have been a member of Angies List for years and like the way their system works for allowing users of services to post on their experiences and rate vendors.  At the same time their service allows a dispute process for vendors to be allowed a chance to settle or have their side of a rant told.

Yelp and Google Reviews are a different story.  I find it disturbing that anybody who has a beef with a company can set up an account with these two companies and totally trash a company with no accountability.  I just finished reading about a business owner who manages rental properties.  A tenant failed to pay rent for two months and the property manager evicted them.  Pretty normal stuff.  The tenant caused damages when moving out..stuff like ripped out a bathroom sink!  The former tenant has posted on Google and Yelp reviews of the property manager that are short of incendiary.  Falsehoods…with no way the accussed can respond.

So, what is the accused left to do?  He is soliciting other property managers to make up reviews of his company that are positive in return for him doing the same for the positive review.  So, you can see what this strategy does for the value of the reviews.  They are all false and not fair and or inpartial.

Keep this in mind the next time you take a look at one of these review sites.  I suspect this is a pretty common practice.  I know it has been an issue on Amazon for years.  Don’t be lazy and just use these easy to find reviews.   Look for some real users and find out what they say.

Even today with so much available on the internet, a little good old detective work will continue to have more value.

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Good Intentions or Slacker Nation?

Thursday, April 22nd, 2010

In what I increasingly feel is potentially the makings of a B-rated movie to be called “Slacker Nation” (Michael Moore-I have a tip for you….naw never mind..) Bank of America is on the cusp of making a significant announcement for a new foreclosure prevention program.

According to DS News, the program is awaiting regulatory approval but will provide nine months of mortgage payment recess to unemployed borrowers.  The catch in this is at the end of nine months the borrower agrees to turn in the deed to the bank and receive an additional minimum of  $2000 in relocation assistance.

I say this cynically but in the unlikely event the borrower should get a job during this nine month period, the bank will provide a mortgage modification to ease the borrower back into the world of making payments.

Look, I am all for compassion towards those who are not able to find employment.  The issue for me is how this all gets defined.  It is a well documented fact that there are thousands and thousands of Americans who are never going to return to jobs that equal the income they previously earned.  A program like this allows them a longer time to seek the job that does not exist.  Better yet, if you really don’t want to keep making the large payment that seemed acceptable a few years ago, just live for free for nine months and move at the conclusion with an additional $2,000 in the bank.

Am I really this lacking in compassion?  Or does anybody else see that the more this country extends unemployment benefits, offers opportunities for people to live for free, provides free health care, etc. that the principals this country was founded on..the ones that also pulled us out of recession as recent as 2000 when the internet bubble burst… will not kick in with our population.  Why a company like Bank of America would encourage this through a program essentially providing free housing can only be attributed to a need to self control the volume of foreclsoures they are facing, or incredible political pressure in light of increasing financial regulations.

In case you think all of these Federal governement backed actions are the right way to handle today’s world, lets visit again in a year.  I am willing to bet that in one year we are still having the same discussions.

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Happy Tax Day!

Thursday, April 15th, 2010

Another April 15th has arrived!   Accountants everywhere are scrambling to file extensions after consulting with their clients.  The genius of the withholding system is that the majority of Americans do not really experience anything on April 15.  In fact, I would guess the majority do not even recognize how much of their income is reduced by tax burdens.  Withholding laws create that ignorance.  Even those of us fortunate enough to have an income that requires us to file extensions and send in an estimate to complete the projected deficit from our withholdings now have additional options that keep us from feeling the direct pain of the burden.  I write this after hanging up with our accountant who will electronically file an extension and apparently create an authorization to have one of our bank accounts debited for the payment we are estimated to owe.  I did nothing other than have a five minute phone call.

Accountants have wonderfully become the experts you must rely upon to handle preparation of your taxes if you have any complexity in your financial life.  They earn the charges my wife and I will be asked to pay in the next billing.  I have a finance background and degree and the last thing in the world I care to try and figure out anymore is the tax code.

Yet, have you ever considered what a terrible waste of resources this whole tax filing issue really causes?  Over the years, I have become more and more convinced that a simple flat tax on income would provide the fairest and simplest way to fund the government.  A simple one page document where you attach your proof of income, multiply it by a percentage, and send it in.  I would do away with the entire withholding system so Americans had to scramble to pay their taxes…or plan for them.  Feel the pain on Tax Day and consider that pain the next time your favorite politician proposes the government provide some new service.   Eliminate the wasted energy and resources of figuring out the code and getting all of your deductions.  This is one of the reasons I did not support the housing tax credit….it is an artificial force on the market and it just mucks up a bunch of tax returns.

At the end of the day the flat tax does hurt my accountant.  Except I bet they figure out something more productive to do with the gained hours.  The H&R Blocks of the world would likely be put out of business but last I heard they were getting into other services also.  Most importantly, we would all pay the same amount of our income….no matter who we are.  Sure, there would likely need to be a cap on income where the tax stops, but that would be a limit for maximum earners. 

The gains in productivity!  I spent an entire Saturday filling in a tax booklet with some rather obscure data just so our Accountant could complete our taxes.

Yes..I understand that is a pipe dream with the group running the show right now.  I hope it is not a pipe dream for those who wish to enter the game starting this November.  A flat tax with a goal of gaining back all this lost productivity that makes Tax Day such a big deal will get my vote.  Anybody ready to make a proposal?

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Not Surprizing..People Are Fraudulently Claiming The $8k Home Buyer Credit

Wednesday, January 6th, 2010

Anytime the government creates an incentive that is related to the overall reduction of taxes, you can bet people will find a way to try and scam it.  This creates a whole new round of government hiring as new auditors are required, and attorneys who can subsequently prosecute the cases.  I often wonder if this is not part of the economic development plan when Congress creates these things.

I have been on the record since the beginning that I am not an advocate of the Home Buyer credit.  The reasons have been documented in this blog but basically, I believe in letting the markets correct themselves.  Additionally, and more importantly, I believe it takes us right back down the path we were on that brought us the housing bubble and the recession-the government creating incentives for people to buy homes who really probably had no business buying a home.  This simplifies my beliefs quite a bit and basically,  my argument is fruitless because this ship has left the harbor!  It has put me at odds with most of my Realtor friends.  I have been surprized at the number of Realtors, with a little experience behind them, who actually have agreed with me.  There is a minority of members of the National Association of Realtors who did not support the heavy campaign our trade group put forward in getting this credit extended last year.

Now the news comes out that the Treasury’s Inspector General for Tax Administration estimates that 73,799 (how do you estimate a number like this) of taxpayers have incorrectly (ie fraudulently) claimed the first-time home buyer credit.  This number is only people who have filed for it before it was extended to a broader group of the population.  The IRS is not disputing this claim and said “it is studying the matter further.”  Of course they are.  I bet it will take another 2000 new government workers to make sure the credit is properly filed by those who are eligible.

No wonder the entire Washington DC metropolitan area is the fastest job growth area (maybe one of the only) in the country. 

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What Does 50 Mean Anyway?

Friday, October 2nd, 2009

I have been asking myself this question for sometime now.  The reason is fairly simple.  Sunday I will reach this milestone in my life.  Fifty years of living what I believe to be a pretty great life!

When I was in my 30′s somebody pursuaded me to create a list of 100 things I want to do before I die.  Not sure I ever got to 100, and have tried to find that list this week to no avail.  What I remember about it was a lot of things that sounded really cool..like a trip to see the Great Wall in China.  I know that I had prioritized at that time things like being there for my kids, but there was a lot on that list for me, myself and I.

I think what I have discovered in preparation for turning 50 is that I really do not still have those selfish desires.  If they happen sometime, fine.  But they are not really things I want to do before I die.  I am reminded of the recent movie called the Bucket List.  If you saw that movie, the way I remember it is, the character played by Jack Nicholson created his bucket list when he discovered his terminal illness.  He dragged his new buddy Morgan Freeman around the world in search of accomplishing another completed item from the list.  What they discovered though was that their bucket list, and lives, were really about their relationships with family and friends.  The really cool sounding things like climbing a mountain were backdrops to what really matters. 

I only connected to this movie in my own self discovery in preparation for turning 50.   I now truly feel a little more mortal, and with it comes reflection on what makes me happy.  While I might enjoy certain things and travel, it is time with family and friends I truly treasure and wish to spend more energy.  Business may provide me a feeling of accomplishment, but the old question of what will they say at my funeral keeps haunting me. 

At 50 you hopefully still have a long time to live.  It may be that 50 is the time when you slow down enough to truly invest time where it matters most.  At least that is my plan.  My next post I will share with you my revised Bucket List.  It is a lot different than when I pondered 100 things to do before I die. 

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How Illiterate Are You?

Saturday, May 16th, 2009

America..the land of “American Idol” and “Housewifes of ________(fill in the blank)”.  Do you prefer to watch these shows instead of reading and learning something new?  Apparently, for a significant number of people the answer is a resounding “Yes”. 

The minority portion of American’s who still crave knowledge from the print world, it seems to me, are better able to sort out illusion from truth.  The idea that it was on TV so it must be true does not become a viable response in the world of the literate.  The majority, absorbed in their “non” reality world are often taken in by the manipulation, so skillfully thrown their way, of the mainstream media. 

It is impossible to categorize the difference in those who are literate and those who are illiterate.  This is not a race, class, rural, urban, or faith issue.  Those groupings all have people from both sides of the literacy table.  There are 42 million American adults, 20% of whom hold high school diplomas, who can’t read.  Yet the literacy that I am concerned about also involves the preferences of those who can read.  It is this portion of the technically defined, literacy class, choosing to be illiterate, that I am concerned about.

Why does this bother me?  Because a free-thinking nation, one that encourages creativity and individualism, will be increasingly hard to develop when its minds who are able, choose to be manipulated.  I challenge you to use your mind, read from all sides of different thinkers, form your own opinions, and encourage others to do the same.  While I do not consider this issue to be a political one, I do want to suggest that literacy will allow all of us to make informed decisions the next time we enter the voting booth.  Lets not automatically vote for the incumbent because his/her ads looked better during “Are You Smarter Than a Ffith Grader”.  Lets not just vote for the candidates who speak the best.  Lets all make it a point to decide what we believe in by being well informed.  Then dig a little deeper and make voting the great responsibility that it is.

The greatness of our nation will be depending on us all to become much more literate. 

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